Special Policy, Reimbursement, Parts, Service Procedure & Claim Information
SPECIAL POLICY ADJUSTMENTThis special policy covers the condition described above for a period of five (5) years or 50,000 miles, whichever occurs first, from the date the vehicle was originally placed in service. Correction of this condition will consist of installation of a seal service kit.
This "Special Policy Adjustment Bulletin" should be filed in the three ring binder previously furnished to dealers by General Motors.
SPECIAL POLICY ADJUSTMENT ANNOUNCEMENT
This special policy will be announced to owners by a general press release (a representative copy of the press release is included with this bulletin).
REIMBURSEMENT
Customer claims for reimbursement on previously paid repairs to correct a temporary reduction of power steering assist when cold condition, are to be submitted according to the forms and instructions included with this bulletin (additional copies to be reproduced locally). Owners must submit original documentation that reasonably confirms the amount of unreimbursed repair expenses, a description of the repair, the date of the repair, and the person or entity performing the repair.
PARTS INFORMATION
Parts are to be obtained from General Motors Service Parts Operations (GMSPO). To ensure these parts will be obtained as soon as possible, they should be ordered from GMSPO on a "C.I.O." order with no special instruction code, but on an advise code (2).
PART NUMBER DESCRIPTION OUANTITY/VEHICLE
26010340 Seal Service Kit 1
A quantity of seal service kits will be preshipped along with a service procedure training video tape and all necessary special tools, on a no charge basis. Additional seal service kits, as required, are to be ordered through GMSPO in the normal manner. Special tools to be shipped each dealer are as follows:
- J 37090 Pinion and Valve Ring Protector
- J 29822 Pinion Seal Installer
- J 29810 Stub Shaft Seal Protector
SERVICE PROCEDURE
See instruction sheet attached to this bulletin for installation of Seal Service Kit.
In the unlikely event the Seal Service Kit does not correct the condition, installation of a replacement gear assembly may be necessary. PRIOR AUTHORIZATION IS REQUIRED FOR INSTALLATION OF A REPLACEMENT GEAR ASSEMBLY. For those dealers not authorized to administer the warranty management system, contact your Area Manager - Service for assistance. Order parts from the appropriate service parts catalog and follow service procedure in applicable service manual.
RETURN OF STEERING GEAR ASSEMBLIES
To assure proper payment for work performed when steering gear assemblies are replaced under this special policy program, the following MUST be supplied with the returned assemblies:
- A copy of the repair order including the VIN and the labor operation performed
- The dealer code of the dealer performing the service
Refer to General Motors Parts Information Bulletin Nos. IB No. 87-161 and IB No. 86-117 for further shipping instructions. Steering gear assemblies returned for reasons other than this special policy need not include the above information.
CLAIM INFORMATION
Submit a Warranty Claim with the Information indicated below:
** The "Parts Allowance" should be the sub total of the current GMSPO Dealer Net Price plus 30% of all parts required for the repair.
*** The $5.15 identified in the "Net Amount" column represents the cost plus 30% of power steering fluid used in conjunction with these operations.
**** These "T" Operations are only to be used in the unlikely event that the Seal Service Kit does not correct the condition. SERVICE MANAGEMENT AUTHORIZATION ("C") WILL BE REQUIRED.
***** The 1.0 hrs. in the "Other Hours" column for labor operations T1283, T1284, T1286 and T1287 represents time required for seal kit installation.
# Use applicable warranty labor tine guide for steering gear assembly R&R.
## Use applicable warranty labor time guide for short gear installation.
Refer to the Chevrolet Claims Processing Manual for details on claim submission.