Rental Car Policy

Infiniti authorizes dealers to provide customers a free rental vehicle under the following conditions:

1. The customer's vehicle has one or more seat belts that will not latch or function as designed, and;

2. The necessary replacement buckle/belt assembly is not available in the dealer's parts inventory, and has been ordered "vehicle off road" (VOR) and;

3. The rental period does not exceed 48 hours. Rental cars provided for more than 48 hours must be approved by Infiniti regional personnel.

Failure to comply with these conditions may result in the charge back of up to the entire rental car amount paid.

Dealers are instructed to follow the procedure below to minimize the need for rental cars.

When the customer calls for an appointment, verify the year and model of his/her Infiniti and the color of the seat belts to ensure the correct buckles are available at the time of the appointment. if the required buckles are not in dealer inventory, place an immediate order for these parts.